Refund policy
Return & Refund Policy (Updated 2026)
Our store fully complies with Google Merchant Center shopping policies. We maintain transparent return, refund, and after-sales standards for all customers worldwide.
Customers may submit a return request within 30 days of order delivery. All returned merchandise must be unopened, unused, intact, and preserved in original packaging to pass inspection. We reserve the right to refuse returns that do not meet our eligibility standards.
Non-returnable merchandise includes but is not limited to gift cards, custom-made personalized goods, discounted final-sale items, and promotional clearance products.
Return shipping expenses are the responsibility of the customer for standard preference-based returns. Our store covers all return shipping fees and compensation costs for manufacturing defects, transit damage, or order fulfillment errors.
Once your return package is received, inspected, and verified, we will issue a formal refund approval. Refunds will be processed to your original payment account within 5–10 business days. Final arrival time depends on independent financial institution processing rules.
For damaged, defective, or incorrect items, customers must provide visual evidence (photos of packaging and products) within 7 days upon delivery. Verified cases will receive free replacements, full refunds, or partial compensation according to the actual situation.